Returns & Exchanges
At Wilders, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our items, we offer a satisfaction guarantee to ensure you are happy with every order. If your products arrive damaged or do not meet our quality standards, please reach out to our team within 48 hours of delivery.
Contact Support
Email our customer care team at [email protected] with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photos of the product and the packaging labels to help us document the quality concern with our kitchen and logistics teams.
Review Process
Our quality assurance experts will review your claim within 24 hours to determine if a replacement or a refund is appropriate.
Resolution Delivery
Once approved, we will immediately process a refund to your original payment method or ship out a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing