Frequently Asked Questions
Everything you need to know about our farm-to-table delivery.
How is my food packaged for shipping?
We use eco-friendly insulated liners and dry ice or gel packs to ensure your products remain at a safe, refrigerated temperature until they reach your doorstep.
Where do you source your ingredients?
Wilders partners exclusively with local sustainable farms and organic producers who meet our strict quality and ethical standards.
Can I track my delivery in real-time?
Yes, once your order is dispatched, you will receive a tracking link via email and SMS to monitor your shipment's progress.
What is your return policy for perishable items?
Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or suboptimal, please contact us within 24 hours for a full refund or replacement.
Do you offer subscription options?
Absolutely. You can choose to subscribe to your favorite items and save 10% on every order. You can pause or cancel your subscription at any time.
Are your products suitable for specific dietary needs?
We offer a wide range of gluten-free, vegan, and keto-friendly options. Please check the 'Dietary Info' tab on each product page for detailed allergen information.